Shipping Policies
Since we ship from multiple warehouses to insure we can bring you a variety of products, you may receive your order in multiple packages. That does not affect the cost of your shipping as charged.
Should you like Express Shipping please call 1-609-332-0050 or email customer service for an exact price.
Most will be shipped within 1 working day of receipt of the order. Customers whose express order might be delayed leaving our warehouse more than one working day will be contacted by telephone or e-mail. Fed Ex, UPS, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery day.
HOW WE DELIVER ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box.
Additionally, some very light weight orders may ship by regular post right to your mail box. Some oversize or inordinately heavy items may be shipped by Motor Freight. In that case, we will need your exact address to estimate charges.
Customers who request US Postal delivery or who give us only a Postal address to which to the order will be delivered by USPS and are charged according to the policies for postal orders below.
**Free shipping does not extend to shipping to Alaska and Hawaii. Regular shipping is assessed with a additional shipping fee of $21.00.
Most orders can leave our warehouse within 24-48 hours of receipt of the order.
Standard Shipping
Contiguous 48 States
$1.00 to $50.00 add $8.95
$50.01 to $75.00 add $10.95
$75.01 to $100.00 add $12.95
over $100 add $15.95
Other charges are incurred for Next Day, 2nd Day and 3rd Day.
Some items incur Oversize Shipping charges added to the standard charges above. Those products are normally the crates and pens. Those items will have the oversize charge notated by *'s in their description line and the charge will be added to the item's price in the order cart.
FREIGHT CHARGES FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Dogsclothesplus.com ships for as low as $8.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order.
Because we have not anticipated all possible large volume or extra heavy purchases to single individuals, heavy or large volume orders may incur extra shipping above that calculated by the order cart. We reserve the right to charge actual shipping charges on orders weighing over 20 Lbs.
Express Shipping Considerations
UPS Next Day Saver - End of Day Delivery
Limited to Packages• under 10 Lb only
Add $36.00 to regular shipping•
Alaska, Hi, US Territories ship by USPS Priority Mail only•
UPS 2nd Day Air - End of Day Delivery
Limited to Packages• under 10 Lb only
Add $16.00 to regular shipping•
Alaska, Hi, US Territories ship by USPS Priority Mail only•
UPS 3 Day Ground - End of Day Delivery
Limited to Packages• under 10 Lb only
Add $12.00 to regular shipping•
Alaska, Hi, US Territories ship by USPS Priority Mail only•
Customers who provide Dogsclothesplus with valid e-mail addresses - Orders shipped by UPS will receive automatic tracking number verification (by e-mail to that address) upon leaving our warehouse.
SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S.
Shipping time = order processing time + shipping option you have chosen on your order.
Please allow several days for standard delivery of most items within the continental US. Domestic UPS takes 1-5 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.
UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 5 days after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
OVERSIZED ITEMS
An oversized item is one whose weight may be under 20 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's transport vehicles. These items are charged for 20 Lb of weight even though they do not weigh 20 Lb.
A double oversized item is one whose weight is over 20 Lbs and under 70 Lb. but whose physical dimensions and bulky appearance take up extra room in the cargo area of the shipper's
UPS Definition of Shipping Time
Business Days do not include Weekends or Holidays.
•Ground Transportation: Takes from 1 to 7 BUSINESS Days from our Warehouse to you.
•3 Day Ground: Arrives three BUSINESS days after the day of shipping.
ie: Packages shipped on a Monday arrive the following Thursday. Packages shipped on Friday arrive the following Wednesday.
•2 Day Air: Arrives two BUSINESS days after the day of shipping.
ie: Packages shipped on a Monday arrive the following Wednesday. Packages shipped on Friday arrive the following Tuesday.
•Next Day Air (Regular or Saver): Arrives the next BUSINESS day after the day of shipping.
ie: Packages shipped on a Monday arrive the following Tuesday up until 7:00 p.m. Packages shipped on Friday arrive the following Monday before 7:00 p.m."
EXPRESS SHIPPING FOR ORDERS WITHIN LOWER 48 CONTINENTAL U.S.
Express shipments are usually available, but remember that we charge additional shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY AIR SAVER orders. Also remember that Express packages do not travel nor get delivered on Holidays or Weekends.
For Rush shipping, items in our catalog must be evaluated by dimensional weight rather than by their actual weight, which may result in an item or order being considered oversized and not able to be shipped by Rush means at the price quoted in the order cart. Dogsclothesplus will try to contact you when an item or order is disqualified from quoted charges, and would result in additional charges. If we cannot reach you by shipping time, we reserve the right to ship those orders by the next fastest method available priced within the freight charges quoted on your order (regardless of the method chosen at the time of checkout).
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states and to PO Boxes by U.S. Postal Service or Postal Priority Mail. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses. Please designate "Priority Mail" as your Primary Shipping Method and expect *extra charges of approximately $1.25 per pound for that delivery. (See regular shipping chart above and add approx $1.25 per lb)
Most orders to Postal addresses ship by Priority mail with additional charges that may not show in the order cart (* see above). Orders to Alaska, Hawaii outside the contiguous 48 states that request UPS Ground service will also be charged additional charges (higher than Postal) due to the added expense of that service to those outlying areas.
Some extra heavy or dense items may ship regular post. In those cases, shipping times are longer and no tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses. They may also incur an additional charge for shipping to the warehouse before shipping to you.
Handling charges are charged on oversized items - items marked with asterix's
Double Oversize items incur an additional charge of $120.00 added to the regular AK, Hi shipping charges. Most of those will be designated with an oversize shipping charge higher than $15 in their description line.
Some items such as large pet beds, carriers, crates, furniture, kennel equipment and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, email our sales department. We will need the item number, item description, and the exact address where you would like it shipped.
ITEMS DAMAGED IN SHIPPING
We ship by the most efficient means possible. However, damage occasionally occurs.
If a package appears to have obvious damage on the outside which may affect the product inside, please refuse shipment at your door or ask the carrier to note the damage on his shipping manifest and call our customer service department within 24 hours to report any damage sustained.
If you find damage subsequent to delivery, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt 609-332-0050
Inspection prior to acceptance is even more important for large items shipped by Motor Freight carriers.
For Motor Freight Deliveries: The customer must inspect the delivered item for damage (both external and not visible from the outside) upon receipt of the merchandise. That requires removing any shrink wrapping, cardboard or other packing materials so that all aspects can be inspected. Any damage should be noted on the carrier's acceptance report, and such damage reported to Dogsclothesplus.com within 24 hours of delivery.
Once the product is accepted by the Customer without notation of damage, damage incurred becomes the responsibility of the Customer, and (while Dogsclothesplus.com will help file any latent damage claim) Dogsclothesplus.com is not liable for damage incurred subsequent to receipt and acceptance of the product.
In all cases of damage, save all of the packaging and packing materials and call our customer service department within 24 hours (1 business day) of receipt. 1-609-332-0050.
We are not responsible for damage which occurs in transit by return nor do we accept COD returns.
SHIPPING REFUSALS
Dogsclothesplus.com strives to give you the best service available anywhere. An order placed and shipped from the warehouse at your request is considered your responsibility as soon as it leaves our warehouse. Should you decide that you wish to refuse receipt of an item legitimately ordered from us (which has already been processed and handled through our order and shipping department) credit will be issued for the item, minus shipping charges both directions and minus a 25% restocking fee.
SPECIAL ORDERS
Some items are available but not stocked by our warehouses. They can be ordered from the manufacturers and shipped either through our warehouse or direct from the manufacturers to you. These items take a little more time to coordinate and ship, may incur an extra handling charge, and are non-returnable items.
For special Order Items, any warranty or shipping damage issues are worked out through the manufacturer directly. We'll be glad to provide the contact information.
Special Order Items may not be returnable. If returnable, they require a Return Merchandise Authorization prior to return, must be returned directly to the manufacturer, and will be charged a 25% - 50% restocking charge.
Call for Return Merchandise Authorization or for further details about Special Order Items 609-332-0050.
Return Polices
Return Policy
We want you to be happy with the purchase of anything on Dogsclothesplus.com. You'll usually find our product descriptions complete. We feel that the more you know about a product, the more likely you are to like it when it arrives.
If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to the shipping center from which it came in new, unused condition.
Costumer must contact Dogsclothesplus.com within 48 hours of receipt of product to obtain a RA# (return authorization) before the product can be returned. At the time you receive the RA #, you will be given the address to return the product. Please pack the product in the original packing and It MUST contain the receipt and the RA#. Also record the RA# on the outside of the package. Product must be shipped within 2 days of receiving the RA#. Failure to do so, the return will not be processed.
All Item(s) must be unused, unwashed, and in the same condition as received, and must have all tags attached. Certain products are subject to a 25% restocking fee.
Customer is responsible for the return postage.
When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer.
* Items which were shipped by free shipping will be charged normal shipping charges upon their return.
Defective or Damages
For damage or defective merchandise the customer must notify Dogsclothesplus.com within 48 hrs of receipt of product so that we can arrange a replacement or a credit.
Customer is responsible for the return postage.
* Items which were shipped by free shipping will be charged normal shipping charges upon their return.
We purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occasional mistake.
If an item doesn't work properly please email our customer service department to report the problem immediately. In most cases (because we're not experts at diagnosing problems), we will put you into direct touch with the manufacturer.
In all cases, save all of the packaging and packing materials and call our customer service department within 24 hours. (1 business day) of receipt. 1-609-332-0050.
Defective items will be replaced with the identical item or handled by the manufacturer directly.
Refund
We will notify you via e-mail of your refund once we have received and inspected the returned item/s. You can expect a refund in the same form of payment originally used for purchase within 21 business days from receipt of your return.
We are not responsible for damage which occurs in transit by return nor do we accept COD returns.
ORDER CHANGES & CANCELLATIONS
Once an order enters the fulfillment process, it cannot be changed or cancelled. We send orders directly to the warehouse, 24 hours a day, 7 days a week. If it has left customer service to enter the shipping process, it cannot be cancelled by you or by our customer service department.
Due to UPS and FEDEX Policies, shipping will be charged both ways on refused items.
We cannot re-route or stop a shipment that has already entered UPS or FEDEX systems.
Our sales staff will be delighted to help you make a new order for additional items or access return forms to return an unwanted item Monday through Friday 9:00am-5:00pm United States MST. You may call: 1-609-332-0050 or email us.
If you wish to cancel an order after we have processed or shipped and before you have received it, please call our service desk to request an authorization to refuse receipt to avoid the 20% restocking fee (except in the case of metal cages or special order items, which are charged the restocking charges regardless). Due to UPS and FEDEX Policies, shipping will be charged both ways on refused items. Call 1-609-332-0050 MST.