Customer Service
HOW TO PAY FOR YOUR ORDER
CHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express.
CHECKS: Personal checks, money orders, cashier's checks, business checks, and government or institution-issued checks are accepted by pre-arrangement only. Checks must be for the EXACT amount of the purchase including any shipping and handling charges. We reserve the right to hold your order until check clearance is guaranteed. A charge of $35 is assessed for returned checks.
COD: Unfortunately, at this time we cannot ship to you "Cash on Delivery
PRICE CHANGES
Because we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices on our website are kept current on a daily basis and are rarely different than the site shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice.
BACKORDERS AND DISCONTINUED
If we don't anticipate re-stock of an item in a reasonable amount of time, your order will be shipped minus the out of stock item, and you will be asked to re-order at another time.
Discontinued items will, of course, not be shipped.
You will receive a notice on your emailed invoice indicating the dispensation of any items not shipped.
SIZES
No two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet.
Bedding is sized as human linens are sized - before the seams are sewn and the item is stuffed. Therefore, when the item is stuffed, it's apparent length and width may seem smaller than the un-stuffed dimensions.
Collars are different from different manufacturers. Some print a measurement that is from tip of buckle to tip of material. Others measure from middle of buckle to longest hole. We try to make this clear on the site and give you a general idea of how to measure to get a good fit. Of course, the fit is not exact nor guaranteed due to the variation in individuals. If your pet is likely to gain weight or grow, you will also want to plan a little extra growing room.
All dimensions are approximate. We try to be as accurate as possible but do not guarantee precision beyond accuracy within an inch or so.
TAX
A retail tax is charged only to shipments shipped to Texas, MO and MN.
Dogsclothesplus.com offers free ground shipping to destinations within the continental US (lower 48 states) on specific items. Orders containing a mix of items marked as free ship, and others which are not marked as free ship, are NOT eligible for free ground shipping. Regular shipping will apply to orders going to addresses outside the lower 48 US states or specified by postal carrier or orders with additional items not marked as "free shipping" or for orders requesting expedited service, regardless of item type, quantity or order cart print-out.
CONTACT US DIRECTLY
Our sales associates will gladly take your inquiry or order by telephone Monday through Friday from 9:00 a.m. to 5:00 p.m. Mountain Time. Call 1-609-332-0050 and tell us the specific item number about which you are calling.
NEED MORE PRODUCT INFORMATION?
If you need more details about a listed item before you can place your order, a knowledgeable and helpful sales associate will be delighted to help you Monday through Friday 9:00am-5:00pm United States MST. You may call toll free 1-609-332-0050.
However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our email our Research Department.
NEED TO CHECK THE STATUS OF YOUR ORDER OR YOUR RETURN?
If you got an ORDER NUMBER, we got the order.
If you have placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.
Please have your order number handy when you call or email. It is the fastest way for us to check the status of your order.
If you did NOT get an order number
If, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by our toll free number (1-609-332-0050 Mon-Fri 9-5 MST)
Have you checked your e-mail for a contact from UPS or a message for us?
If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-3 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.
Please check your email trash folder for a message from UPS Quantum View before calling.
UPS notices are sometimes filtered out by your email provider as "SPAM".
Has it been more than 2 weeks since your order was placed?
If it has been more than 5 days since your order was placed and you have heard nothing, please email us, as we may need to institute a search for your order. Include your order number, date, name and address as well as a daytime telephone number in your message so that we can start a search and contact you.